This Privacy Policy describes how MPIA Group ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website and make a purchase through tryretinew.com.

We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant e-commerce and consumer rights laws. We also adhere to best practices as required by platforms such as Stripe and Shopify.

1. WHO WE ARE

MPIA Group is a US-registered business operating through tryretinew.com. Although we are based in the United States (Delaware), we sell and deliver products in the United Kingdom and act as a Data Controller when processing your personal data in the context of UK law.

2. PERSONAL INFORMATION WE COLLECT

When you use our website, we collect the following types of personal data:

• Identity Data: Name, email address
• Contact Data: Billing address, shipping address, phone number (optional)
• Payment Data: Last 4 digits of your card (note: full card data is handled securely by Stripe or PayPal — we never store or access your full payment details)
• Technical Data: IP address, browser type, operating system, referring URLs
• Usage Data: Time spent on pages, clickstream data, and purchase history

3. HOW WE COLLECT DATA

We collect your data in the following ways:

• When you place an order
• When you create an account or subscribe to emails
• When you contact us
• Through cookies and analytics tools

4. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Fulfil and deliver your orders
• Process payments securely
• Communicate with you about your purchase
• Send you updates and offers (if you opt in)
• Improve our website and customer experience
• Comply with legal obligations and fraud prevention

5. LEGAL BASIS FOR PROCESSING

We rely on the following lawful bases under UK GDPR:

• Contractual necessity – to fulfil our obligations under a purchase contract
• Legal obligation – to comply with consumer protection or tax laws
• Legitimate interests – for fraud prevention, analytics, and improving services
• Consent – where you’ve opted in to marketing communications

6. SHARING YOUR INFORMATION

We only share your data with:

• Payment processors: Stripe and PayPal
• Fulfilment and logistics partners: Only the minimum data required to deliver your order
• Analytics providers: For website optimisation (e.g., Google Analytics)
• Legal authorities: If required to comply with applicable law

We do not sell or rent your personal information to third parties.

7. INTERNATIONAL DATA TRANSFERS

As our company is based in the United States, some data may be transferred outside the UK. When this occurs, we ensure adequate safeguards are in place as required under UK GDPR, including Standard Contractual Clauses approved by the UK Information Commissioner’s Office.

8. YOUR RIGHTS UNDER UK GDPR

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (“right to be forgotten”)
• Restrict or object to certain processing
• Request data portability
• Withdraw consent (e.g., unsubscribe from emails)

To exercise your rights, contact us at: hello@tryretinew.com

9. DATA RETENTION

We retain your personal data only as long as necessary for the purposes described above, including legal, tax, and accounting requirements. Typically, this is up to 6 years for purchase records.

10. SECURITY

We implement appropriate technical and organisational measures to protect your data. This includes encryption, secure servers, and access controls.

11. COOKIES

Our website uses cookies to enhance your experience, remember your preferences, and track anonymised usage statistics. You can control cookie preferences through your browser settings.

12. CONTACT DETAILS

If you have any questions, complaints, or data access requests, please contact:

Email: hello@tryretinew.com Business Name: MPIA Group

Registered Address: 8 The Green, Suite A, Dover, DE 19901, USA

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO): www.ico.org.uk

By using this website, you consent to the practices described in this Privacy Policy (UK).