At MPIA Group, your satisfaction is our top priority. That’s why we offer a clear and generous 90-day satisfaction guarantee to all customers based in the United Kingdom.

1. 90-DAY SATISFACTION GUARANTEE

If you are not completely satisfied with your purchase, you are entitled to a full refund within 90 days of receiving your order. This policy applies regardless of your reason for dissatisfaction.

You do not need to return the product.

2. HOW TO REQUEST A REFUND

To request a refund, simply contact our customer support team at:

Email: hello@tryretinew.com

Subject Line: Refund Request

Please include your order number and the email address you used during checkout.

Once your request is reviewed and approved, your refund will be processed to the original payment method (Stripe or PayPal). Processing time may vary depending on your bank or payment provider, but it typically takes 5–10 business days.

3. CONDITIONS

• Refunds are only available for orders made via our official store: tryretinew.com or via email at hello@tryretinew.com.
• Requests must be submitted within 90 calendar days of delivery confirmation
• Abuse of the policy (e.g., repeated refund requests without cause) may result in future orders being declined

4. YOUR RIGHTS

This policy is in addition to your statutory rights under UK consumer law. You are entitled to a refund if goods are faulty, not as described, or not fit for purpose. Our 90-day guarantee goes beyond those legal requirements to provide a no-hassle return experience.

For questions or assistance, please contact our support team at hello@tryretinew.com.