These Terms & Conditions govern your use of the website tryretinew.com and your purchase of products from MPIA Group ("we", "our", or "us"). By accessing our site or placing an order, you agree to be bound by these terms.

1. WHO WE ARE

MPIA Group is a company registered in Delaware, United States. We sell and deliver skincare products in the UK and internationally via our online store at tryretinew.com.

2. DEFINITIONS

• Customer: Anyone placing an order on our website
• Order: The transaction initiated by the customer to purchase goods
• Product(s): The items offered for sale on our website
• Payment Processors: Stripe and PayPal, who securely handle all payment transactions

3. PLACING AN ORDER

By placing an order through our website, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into binding contracts
• All information you provide is accurate and complete

Once an order is placed, you will receive an order confirmation by email. This does not constitute acceptance of your order. We reserve the right to cancel any order prior to dispatch, for reasons including but not limited to stock unavailability, suspected fraud, or errors in pricing.

4. PRICING & PAYMENT

All prices are listed in GBP (£) and include applicable VAT. We accept payments via Stripe and PayPal. Your card or PayPal account will be charged at the point of order confirmation.

We reserve the right to update prices at any time. In the event of a pricing error, we are not obligated to honour incorrect prices and will offer the option to cancel or revise the order.

5. SHIPPING & DELIVERY

We ship to the UK, Germany, France, and the US.

Orders are typically processed within 2–5 business days and delivered within 7–15 business days depending on destination and courier conditions. All delivery times are estimates and not guarantees.

Delays caused by courier services, customs, or other unforeseen circumstances are beyond our control.

6. INTELLECTUAL PROPERTY

All website content — including text, images, branding, graphics, and product descriptions — is the intellectual property of MPIA Group or its licensors. You may not use, reproduce, or distribute any content without prior written permission.

7. LIABILITY

To the fullest extent permitted by law:

• We do not accept liability for delays, losses, or damages caused by third-party delivery services.
• We are not responsible for minor variations in product appearance due to screen settings or manufacturing batches.
• Our maximum liability for any claim relating to a product purchase is limited to the amount paid for the item.

8. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and interpreted under the laws of England and Wales, except where overridden by UK consumer protection law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. RELATED POLICIES

• For details regarding returns and refunds, please refer to our Refund Policy.
• To learn how we handle your personal data, see our Privacy Policy.

For any questions regarding these Terms & Conditions, contact us at hello@tryretinew.com.